Privacy Policy

Last updated:
September 23, 2025

Twig (“we,” “our,” “us”) cares about your privacy. This Privacy Policy explains what information we collect, how we use it, and your choices. By using Twig (twig.io), you agree to this Policy.

1. Information we collect

We collect information in a few ways:

  • Information you provide:
    • When you create an account (like email, name, password).
    • When you make a purchase (payment details are processed securely by our payment provider; we don’t store credit card numbers).
    • When you contact us (support requests, feedback).
  • Content you create:
    • The writing and projects you create, store, or share through Twig.
  • Automatic information:
    • Log data (IP address, browser type, pages visited).
    • Device and usage data (e.g. how you use our tools, time spent).
    • Cookies or similar technologies to improve your experience.

2. How we use information

We use your information to:

  • Provide, improve, and personalize the Services.
  • Process payments and manage subscriptions.
  • Respond to your questions and support requests.
  • Monitor usage to prevent abuse and maintain security.
  • Send service updates or important notices (you can opt out of marketing emails).

3. Content ownership and sharing

  • You own your content. We only store and process it to provide the Services.
  • Your projects may be hosted at unique, unlisted URLs that you control. You choose whether to share, restrict, or delete them.
  • We don’t make your content public without your permission.‍
  • No AI training. We do not use your manuscripts, projects, or personal data to train AI models. Any AI features in Twig are powered by underlying models that may improve through their own providers, but your individual content is not shared with them for training. Your writing stays yours.

4. How we share information

We do not sell your personal information. We may share information with:

  • Service providers (e.g. hosting, payment processing, analytics) who help us run Twig.
  • Legal or safety reasons if required by law or to protect rights, safety, or security.
  • Business transfers if Twig is involved in a merger, acquisition, or sale of assets.

5. Cookies and analytics

Twig uses cookies and similar tools for authentication, remembering preferences, and analytics. You can control cookies through your browser settings, but some features may not work without them.

6. Children’s privacy

Twig is not directed to children under 13, and we do not knowingly collect information from them. If we learn a child under 13 has provided personal data, we will delete it.

7. Data retention

We keep your information as long as needed to provide the Services. You can delete your account or content at any time, and we will remove your data within a reasonable period (unless we are legally required to keep it).

8. Security

We use reasonable safeguards to protect your information, but no system is completely secure. Please keep your account password safe.

9. Your rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal data.
  • Export your data.
  • Object to certain processing.
    To exercise these rights, contact us at support@twig.io.

10. Changes to this Policy

We may update this Privacy Policy from time to time. If we make material changes, we’ll post an update on our website.

11. Contact us

If you have questions about this Policy, contact us at: support@twig.io

‍